Hello Sugar Mug
All orders are shipped via Canada Post and will be shipped within 1-5 business days of placing your order. Orders within Canada should arrive within one week of ship date, unless problems occur due to unforeseen circumstances.
If you would like to pick-up your order in-store, please select “In-Store Pick-Up” at the checkout. Items will be ready for pick-up by the next business day unless communicated otherwise. Please note: Items can only be picked up during business hours:
at 190 Raglan St S.
We do not accept shipped returns at this time. Any item can be returned for store credit or exchange in-store (190 Raglan St S, Renfrew, ON) with proof of purchase within 14 days of receiving the shipped goods. All SALE merchandise is FINAL which means cannot be exchanged or returned.
We understand things do happen, and packages may be damaged or missing. Please send an email to firstname.lastname@example.org for any discrepancie